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Privacy Policy 

We are True Wood Floors Ltd, a company registered in England with registered company number 12258055.

Our website address is:

True Wood Floors  is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

We do not sell, trade, rent or exchange your personal information with any third-party for commercial reasons.

What data do we collect?

True Wood Floors collects the following data: Personal identification information – name, address, email address and telephone details.

How do we collect your data?

You directly provide True Wood Floors with the data we collect. We collect data and process data when you:

  • Enquire online leaving us a message.
  • Contact us via email or telephone.
  • Contact us via a third party flooring supplier / manufacturer who will have recommended us to you
  • Use or view our website via your browser’s cookies.

How will we use your data?

Our Company collects your data so that we can:

  • Process your order and manage your account.
  • Email you with requested quotations.
  • To arrange a site visit with your consent.
  • For billing purposes.

How do we store your data?

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by sending us an email.

Privacy policies of other websites

Our company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.


We use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can adjust your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.

Data Enquiries

If you have any questions about our privacy policy please contact us at

You have the right to find out the personal data (as defined in the Data Protection Act) that we keep about you upon receipt of a written request.

Changes to this Privacy Policy

This privacy policy may be updated from time to time so you may want to check it each time you visit the website. This privacy policy was last updated on 20 January 2020.

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